Privacy Policy

Last updated August 27, 2026

Who we are

Seva Senior Services (“Seva,” “we,” “us”) is a Georgia Medicaid provider offering paid family caregiving support, a senior day center, and private-pay home care. Our office is at 5950 Live Oak Parkway, Suite 360, Norcross, GA 30093. You can reach us at (678) 671-0500 or intake@sevaseniorservices.com.

Information we collect

We collect information you give us directly through this website, by phone, by email, or during intake, including:

• Contact details such as your name, phone number, email address, and county of residence.
• Information about your caregiving situation and your loved one’s care needs, which you choose to share so we can assess eligibility.
• Information needed to determine Medicaid eligibility and to complete enrollment, which may include Medicaid identifiers and clinical or functional information.
• Basic technical information collected automatically, such as browser type, device type, referring page, and pages viewed.

How we use your information

• To respond to your inquiry and contact you about services you asked about.
• To assess eligibility and to prepare, submit, and support Medicaid waiver applications and renewals on your behalf.
• To coordinate and deliver care, including nurse visits, care coordination, and day center services.
• To meet legal, regulatory, licensing, billing, and audit obligations.
• To improve our website and the clarity of our intake process.

We do not sell your personal information, and we do not use protected health information for advertising.

When we share information

We share information only as needed to provide services and as permitted by law: with the Georgia Department of Community Health and its designated agencies and care management organizations for eligibility and enrollment; with clinicians and caregivers involved in your loved one’s care; with service providers who support our operations under written confidentiality obligations; and when required by law, subpoena, or a government audit. Where the information is protected health information, our HIPAA Notice of Privacy Practices governs how we use and disclose it.

Text messages and calls

When you submit a form or text us, you agree that we may contact you by phone, text, and email about your inquiry. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop contacting you by calling (678) 671-0500.

Cookies and analytics

This site may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect some site features.

How we protect information

We use administrative, physical, and technical safeguards appropriate to the sensitivity of the information we hold, including access controls, staff training, and confidentiality agreements. No method of transmission or storage is completely secure, so please do not send sensitive medical details through a public web form. Call us instead.

Your choices

You may ask us to access, correct, or delete the personal information we hold about you, subject to the records we are required to retain as a Medicaid provider. To make a request, call (678) 671-0500 or email intake@sevaseniorservices.com.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13 through this website.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be posted on this page.